Support
Stuck on sign-in, a pending approval, a visitor pass or a payment? Reach us directly and we will get back to you within one business day.
Email support
[email protected]
Account access, billing, data and privacy requests.
Call us
+91 1800-GATEZY-HELP
Monday to Saturday, 9:00 AM – 7:00 PM IST.
Society-specific issues
Bills, notices, amenity bookings and resident approvals are handled by your society administrator or management committee first.
1. I can't sign in
Check that your phone number or email matches the one your society administrator registered. If a one-time code never arrives, confirm mobile data is on and try again after a minute. Still locked out? Email us from the address on your account.
2. My resident account is pending or rejected
New residents are approved by the society management committee, not by Gatezy. If your request was rejected and you believe it is a mistake, contact your society administrator — they can review and re-invite you.
3. A visitor pass isn't showing at the gate
Ask the visitor to keep the pass open in the Gatezy app and confirm the gate guard is looking at the correct society. If the pass was shared as a screenshot or a link that has expired, generate a fresh invite from the Visitors tab.
4. A payment failed or was debited twice
Do not pay again immediately. Wait a few minutes for the transaction to settle, then check the payment history in your profile. If an amount was debited without a successful record, email us with the transaction reference and the date — we will reconcile it with the payment provider.
5. Notifications aren't arriving
Enable notifications for Gatezy in your device settings and make sure you have not muted the society. Announcements and visitor approvals are the two most common categories to be silenced by accident.
6. Contact us
For anything else, reach out at [email protected]. Include your society name and registered phone number so we can find your account quickly.